For anyone looking to complete Uuna's world tour to work on getting their Baa'l pet, you might run into an issue.
Several players in the last few days have run into a bug with Uuna's dialogue not being triggered at the Gate of the Setting Sun, and despite doing an exhaustive number of potential 'fixes', nothing seems to work.
After some run-of-the-mill responses from Blizzard in the ticket system, someone finally received a response to let people know they're aware of the issue:
This is Game Master [name]. Thank you for your patience while awaiting a reply.
After reviewing your description I was able to verify that you do indeed have the correct version of Uuna. I then did a bit of research into the underlying issue at hand and found that we have been tracking the issue with the Gate of the Setting Sun for a few days now.
... I wish I had some better news but I'm afraid at the moment we must wait patiently for the QA team to review the reports and find a resolution for all players who are stuck. We appreciate your patience while we work on getting this fixed as soon as possible my friend.
Hey there, [Player Name]
Specialist Game Master [Name] here. Hope you're doing great!
We're not aware of any ways players can manually get around this bug at this time.
The good news is the developers are aware of this bug, and will be working to get it fixed. I can't give you any kind of ETA, since I don't know if it's something really simple, or will be a complex fix, but do know a fix is in the works!
So, Blizzard are aware, but have no fix incoming at the moment. A couple people managed to get the dialogue to trigger after hours of wandering well outside the designated, or confirmed, spots. On the other hand, other people have done the same for just as long, or longer, and still haven't had the dialogue trigger.
Your best bet is to sit tight, and put this on the back burner for the moment.
We'll keep an eye out for the bug fix, and keep our fingers crossed that it was just this step that has an issue.
Have you run into this bug? Don't forget to submit a bug report, and if you'd like, head to your Bug Report forums and add yourself to the threads already up for US forums and EU forums.
Until next time, Happy Battling!